Return and Exchange Policy

Overview

At Artisan Beauty, your satisfaction is our top priority. We understand that sometimes, despite your best intentions, you may need to return or exchange a product. This policy outlines the guidelines for returns and exchanges to ensure a seamless experience for you.

1. Eligibility for Returns and Exchanges:
– We accept returns and exchanges within 7 days from the date of purchase.
– To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.

2. How to Initiate a Return or Exchange:
– To initiate a return or exchange, please email our customer support team at info@artisanbeauty.com with your order number and a brief description of the issue.
– We will provide you with instructions for returning the item.

3. Return Shipping Costs:
– If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs.
– If the return is due to a change of mind or any other reason not related to our product quality or accuracy, you will be responsible for the return shipping costs.

4. Refunds and Exchanges:
– Once we receive and inspect the returned item, we will process your exchange.
– Refunds will be issued to the original payment method within 15 business days.
– Exchanges will be shipped out once the returned item is received and inspected.

5. Non-Returnable Items:
– For hygiene reasons, we do not accept returns or exchanges on used or opened items unless they are found to be defective.

6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.

Please contact us at returns@artisanbeauty.com if you have any questions or concerns regarding our return and exchange policy. We are here to assist you and ensure you have a satisfying shopping experience.

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